Refund policy
Refund & Return Policy
We want you to be completely satisfied with your purchase. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible, your item must be:
- Unused, unopened, and in its original packaging
- Accompanied by a receipt or proof of purchase
Exceptions / Non-returnable items:
- Health and beauty products (e.g., facial massagers, jawline massagers, skincare, personal care devices) cannot be returned if opened or used due to hygiene reasons.
- Perishable goods (e.g., supplements, food) once opened
- Custom or personalized products
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you’re unsure about a specific item, please contact us at brainnotbot@gmail.com.
How to Start a Return
- Contact us at brainnotbot@gmail.com.
- If your return is approved, you will receive instructions on how and where to send your package.
- Customers are responsible for return shipping costs, except in cases where the item is defective, damaged, or incorrect.
- Items sent back without prior approval will not be accepted.
Damages and Issues
- Inspect your order upon delivery.
- If the item is defective, damaged, or incorrect, contact us immediately.
- We will cover return shipping and provide a replacement or refund.
Exchanges
- We do not accept exchanges.
- To get a different item, please return your original purchase (if eligible) and place a new order.
Refunds
- Once we receive and inspect your return, we’ll notify you if your refund is approved.
- Approved refunds are processed to your original payment method within 15 business days.
- Bank or credit card processing times may vary.
- If more than 15 business days have passed since approval, contact us at brainnotbot@gmail.com.
European Union 14-Day Cooling-Off Period
If your order ships to the EU, you may cancel or return your order within 14 days for any reason, provided the item meets the eligibility criteria above.